FAQ

Product Creation & Ingredients

HOW DO YOU MAKE SOAP
We use a traditional cold process method that artfully blends selected oils with lye (sodium hydroxide). This process, called saponification, transforms the fats into a fatty acid salt—the soap itself. Rest assured, while lye is essential to create the soap, none remains in the finished product. Our approach balances organic ingredients with everyday practicality to create a product that’s as natural as it is effective.

WHAT IS IN SOAP?
Our soaps are crafted with skin-loving ingredients, including:

  • Oils & Butters: Olive oil, coconut oil, sustainably harvested palm oil, sweet almond oil, castor oil, plus nourishing shea and cocoa butters.

  • Scents: Essential or high-quality fragrance oils.

  • Additional Additives: Depending on the variety, we may also include goat milk, farm-fresh cow milk, finely ground oatmeal, clays, raw honey, sea salts, poppy seeds, spices, beer, coffee, fresh aloe vera, tussah silks, or natural fruits and vegetables.

This special blend cleanses, moisturizes, and nourishes all skin types while delivering rich, lasting lather.

Craftsmanship, Quality & Care

HANDCRAFTED QUALITY
Each bar of our soap is handmade and hand-cut, which means slight variations in appearance and weight (typically 4–5 ounces) are normal. Over time, a small amount of water may evaporate, resulting in a firmer, longer-lasting bar—an authentic hallmark of artisanal craftsmanship.

SOAP CARE
For best results, store your soap in a cool, dry place. Allow it to dry between uses by using a well-draining soap dish or rack. This helps maintain the soap’s integrity and extend its life.

Benefits & Suitability

WHY HOMEMADE AND NOT COMMERCIALLY MADE SOAP?
Our handmade soaps are created with naturally derived ingredients, free from harsh petroleum-based detergents, synthetic chemicals, and preservatives that can cause dryness and irritation. Given that nearly everything you put on your skin is absorbed, we believe in using fewer, higher-quality ingredients that truly benefit your skin.

ARE YOUR SOAPS VEGAN?
Many of our soaps are 100% vegetarian or vegetable based. However, varieties containing goat milk or honey (such as our Oatmeal & Goat Milk soap) are not considered vegan. We list every ingredient on our labels so you can choose the perfect product for your lifestyle.

DO YOUR SOAPS LATHER?
Absolutely! Our recipe is carefully formulated with seven key ingredients to produce hard, long-lasting bars that generate plenty of sudsy bubbles.

HOW ABOUT MELTING? WILL THAT BE AN ISSUE?
No, our cold process method produces durable bars that resist melting—even in warm conditions. To maximize your soap’s lifespan, keep it out of direct running water and use a draining soap dish. You may also consider a soap lift, wooden tray, or soap saver bag.

I HAVE SENSITIVE SKIN, SHOULD I USE YOUR SOAP?
While we're not medical experts, many customers with sensitive skin have found our soaps gentle and effective. Our formulas avoid harsh foaming agents and synthetic additives that often cause irritation. We recommend reviewing the ingredient list and reaching out if you have any specific concerns.

Ordering & Purchasing Information

CUSTOM ORDERS
We love creating custom soaps for baby showers, party favors, weddings, and personalized gifts. Custom orders start at 10 bars, and you can select your preferred colors, fragrances, and even custom labels. Contact us directly for more details—we’re excited to help you create a unique gift experience!

HOW MUCH IS SHIPPING?

  • Flat Rate: $7.00 within the US.

  • Free Shipping: On orders of $60 or more.

  • Carrier: We use USPS Priority Mail for reliable delivery.

Please note that while USPS is dependable, occasional issues (misdeliveries or theft) can occur. If tracking shows your package was delivered but you haven’t received it, we encourage you to contact your local post office. For extra peace of mind, you can choose signature delivery at checkout for an additional $5.00.

RETURNS & EXCHANGES
Due to safety and contamination concerns, we cannot accept returns or exchanges on shipped items. Please review your order carefully before finalizing your purchase, as cancellations are not possible once an order has shipped.

DO YOU OFFER IN STORE PICK UP?
Yes! When checking out, select the “in-store pickup” option. Items can be collected at Lollie’s during normal business hours by appointment only.

CAN I BUY YOUR SOAPS AT ANY STORES?
Lollie's Soaps are available at:

  • Matrix, 1219 Mills Ln, Lowell, AR

  • Bentonville Mercantile, 103 SE 2nd St., Bentonville, AR

  • Rogers Mercantile, 123 W Elm St, Rogers, AR

  • Bentonville Mercantile, 1501 SE Walton Blvd, Bentonville, AR

  • Fayetteville Mercantile, 31 N Block Ave, Fayetteville, AR

  • Springdale Hospital Gift Shop, 609 W Maple Ave, Springdale, AR

  • The Dotted Pig | Downtown, 114 W Walnut St., Rogers, AR

  • The Dotted Pig | Uptown, 5100 W. Park Ave. Suite A100, Rogers, AR

I WANT TO SEND A GIFT; WILL YOU WRAP IT FOR ME?
We’re happy to wrap your soap as a gift and include a personalized note. Simply mention your request and message in the comments box at checkout.

I'D LIKE TO SELL YOUR SOAPS IN MY STORE. DO YOU OFFER WHOLESALE?
We sure do! Please contact us directly about wholesale options, and let's discuss adding Lollie's Soaps to your location.

Our Story & Mission

WHY DO YOU MAKE SOAP?
I make soap because I believe in making a positive impact and have a passion for helping others. I use my time and skills to create products that bring joy—and support meaningful causes. Rather than focusing on profit, I’m dedicated to giving back. Since day one, a portion of every sale has been donated to help heal and support victims and survivors of human trafficking, as well as to fund community education and prevention programs. Learn more about our mission at www.hubofhope.org.